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995 BDT FAQ – Answers to All Your Questions

From registration and login to bonuses, deposits, withdrawals, and betting — you'll find answers to all your questions right here on this FAQ page.

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Account & Registration
Answers to all your questions about registration, login issues, KYC verification, and account management.
10 Questions
Bonuses & Promotions
Questions and answers about welcome bonuses, reload bonuses, vouchers, cashback, and other promotions.
8 Questions
Deposits & Withdrawals
Questions about depositing via Mobile Pay, Nagad, or Rocket, withdrawals, processing times, and transaction limits.
10 Questions
Betting & Sports
Answers to all your questions about betting rules, understanding odds, live betting, and what happens when a match is cancelled.
10 Questions
Security & Privacy
Questions about account security, password safety, personal data protection, and fraud prevention.
6 Questions
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Account & Registration

Registration page Go to the registration page and fill in your full name, mobile number, email, date of birth, and password. Check the terms & conditions and age confirmation boxes, then submit. A verification code will be sent to your mobile — enter it to complete registration.

You must be at least 18 years old to register on 995 BDT. Anyone under 18 is not permitted to open an account. Identity documents may be required as part of the KYC verification process to confirm your age.

Each person may only register one account. Opening multiple accounts is a violation of 995 BDT's terms. If multiple accounts are found, all of them will be permanently closed and any funds held may be forfeited.

First, make sure you're entering the correct mobile number or email. Check that Caps Lock is off. If you've forgotten your password, on the login page Use the "Forgot Password?" link. After 5 consecutive failed attempts, your account will be locked for 30 minutes.

KYC (Know Your Customer) is an identity verification process. You'll need to submit a photo of your National ID or passport. It secures your account and is required for withdrawals. Verification is typically completed within 24–48 hours.

To close your account Help Center contact us. Before closing your account, make sure to withdraw your balance first. A self-exclusion option is also available as part of responsible gaming. For more details, Responsible Gaming Visit the page.

Your name and date of birth cannot be changed after KYC verification. To update your mobile number or email address, contact the support team and complete the identity verification process.

Bonuses & Promotions

Once you complete registration and make your first deposit, the welcome bonus will be automatically credited to your account. To view the bonus amount and terms, Bonus page View.

Each bonus has its own wagering requirement. Typically, you must wager the bonus amount a set number of times. Full details on bonus duration, minimum odds, and eligible games are available on the Bonus page.

Voucher page You'll find all active voucher codes. Additionally, Latest Promotions New vouchers are added to the page regularly. Exclusive voucher codes are also shared from time to time on the official social media pages.

Any unused bonus will be automatically cancelled once it expires, and any winnings earned with that bonus will also be forfeited. Try to meet the wagering requirements as soon as possible after receiving a bonus.

When someone registers using your referral link or code and makes their first deposit, you will receive a referral bonus. The bonus amount is based on the referred person's first deposit. For full details, Bonus page View.

Weekly or monthly cashback offers are applied automatically to eligible accounts. You qualify by placing a certain amount in bets or losing a specified amount. Latest Promotions Visit the page to see current offers.

Deposits & Withdrawals

995 BDT supports deposits via Mobile Pay, Nagad, Rocket, and other mobile banking methods. Direct bank transfers are also accepted. For full details on all payment options, Financial Transactions Available on the page.

Minimum deposit amounts vary by payment method. You can generally start from ৳200. To check the limit for each method, Financial Transactions Visit the page.

Deposits via mobile banking are usually instant. Bank transfers may take 1–3 business days. If you experience any delay, Help Center contact us.

Withdrawals to mobile banking are typically processed within 1–24 hours. Accounts with completed KYC verification are processed faster. Additional verification may be required for your first withdrawal.

995 BDT does not charge any withdrawal fees. However, your mobile banking provider may apply their own transfer charges. Please check your payment method's fee structure before making a withdrawal.

If a withdrawal is sent to the wrong account, immediately Help Center contact us. If the transaction is still being processed, cancellation may be possible. Once completed, recovery is difficult, so always double-check your details before submitting.

Daily withdrawal limits depend on your account level and verification status. Fully KYC-verified accounts enjoy higher limits. To find out your exact limit, Financial Transactions Visit the page.

If a transaction fails, wait 5–10 minutes and try again — temporary server issues are often the cause. Failed deposits are usually refunded within 1–3 business days. If the problem persists, contact us with your transaction ID Help Center contact us.

Betting & Sports

You can bet on cricket, football, tennis, badminton, kabaddi, and more. Both international and domestic leagues and tournaments are available. For all live events, Sports Events Available on the page.

With live betting, you can place bets on matches in real time as they unfold. Odds change from moment to moment. After placing a bet, confirmation may take a short while. Log in and Sports Events Watch live matches on the page.

If a match is cancelled, your stake is typically refunded in full. If a match is abandoned due to rain or other reasons, the outcome is determined in accordance with international rules. Terms & Conditions Read more on the page.

Odds are a number that indicates the likelihood of winning and your potential payout. For example, at odds of 2.00, a ৳100 bet returns ৳200 if you win (your original ৳100 plus ৳100 in profit). Higher odds mean higher risk and higher potential reward.

Once a bet is confirmed, it generally cannot be cancelled. Always review all details carefully before placing a bet. In some cases, a "Cash Out" option may be available before the match begins.

A parlay bet combines multiple match outcomes into a single wager. If all selections are correct, the odds are multiplied for a larger payout. However, if any single selection is wrong, the entire bet is lost. Proceed with caution, as the risk is higher.

Winnings are credited to your account as soon as the match result is confirmed. For live bets, this usually happens shortly after the match ends. If there is any delay, please notify the Help Center.

The minimum bet is generally ৳20. Maximum limits vary by event and market. KYC verification is required to place higher-limit bets.

Security & Privacy

Yes. 995 BDT uses 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. For more details, Privacy Policy Read more.

Change your password immediately and Help Center Contact us and request a temporary account lock. If you notice any suspicious transactions, report the details. Make sure to keep 2FA enabled going forward.

Go to Account Settings and enable 2FA from the Security section. You will need to verify your mobile number. Once active, an SMS OTP will be required at every login. This is the most important security layer for your account.

No, never. No 995 BDT staff member will ever ask for your password or OTP. If anyone requests this information, it is a scam. Do not share any details — report it to our support center immediately.

Our Responsible Gaming On this page you'll find detailed information on setting betting limits, self-exclusion, and responsible gaming resources. Be sure to read it to keep yourself protected.

Yes, after logging in you can view your full deposit, withdrawal, and betting history from your dashboard. Financial Transactions The page shows all transactions with their date, amount, and status.
Still have questions?

If you can't find your answer in this FAQ, please reach out to our Help Center Get in touch. Our support team is available 24/7 and ready to help.

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